Customer expectations are evolving, with 70% of EMEA consumers saying they would like to see all brands offering full 24/7 customer service become standard practice by 2030. 

That being said, organisations can still drive long-lasting customer relationships with the right strategy. To find out what that looks like, we asked 15,000 customers across EMEA what they want from a standout experience. 

Delve into the full Consumer Voice Report for 2024 to learn:  

• Why flexibility and choice will be key differentiators 
• The need to balance high tech with high touch 
• How digital innovations can revolutionise customer relationships 

Download the full report and learn how your organisation can tackle the brand loyalty crisis moving forward. 

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Customer expectations are evolving, with 70% of EMEA consumers saying they would like to see all brands offering full 24/7 customer service become standard practice by 2030. 

That being said, organisations can still drive long-lasting customer relationships with the right strategy. To find out what that looks like, we asked 15,000 customers across EMEA what they want from a standout experience. 

Delve into the full Consumer Voice Report for 2024 to learn:  

• Why flexibility and choice will be key differentiators 
• The need to balance high tech with high touch 
• How digital innovations can revolutionise customer relationships 

Download the full report and learn how your organisation can tackle the brand loyalty crisis moving forward. 

Download Now

Download Now

New Zealand’s healthcare system has long been the envy of the developed world. It is effective, accessible, affordable and equitable. ​

Yet, left to its own devices, it is becoming increasingly clear that the system will begin to fail on all these measures – possibly sooner than we imagine. Economic and demographic pressures have conspired with talent shortages to create a vicious cycle of increased workloads, burnout and staff shortages. In this environment, technology offers solutions to reduce workloads, prevent burnout, and address staff shortages, thereby enhancing the efficiency and quality of healthcare delivery.​

Download this eBook to gain insights from healthcare leaders across Australia and New Zealand. Explore how technology is reshaping healthcare delivery in New Zealand, debunking common misconceptions and highlighting its role in fostering a more resilient and effective healthcare system..

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Australia’s healthcare system has long been the envy of the developed world. It is effective, accessible, affordable and equitable. ​

Yet, left to its own devices, it is becoming increasingly clear that the system will begin to fail on all these measures – possibly sooner than we imagine. Economic and demographic pressures have conspired with talent shortages to create a vicious cycle of increased workloads, burnout and staff shortages. In this environment, technology offers solutions to reduce workloads, prevent burnout, and address staff shortages, thereby enhancing the efficiency and quality of healthcare delivery.​

Download this eBook to gain insights from healthcare leaders across Australia. Explore how technology is not just a tool but a transformative element in delivering value-based healthcare in an evolving landscape.

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Facing critical challenges like staff shortages and the need for increased productivity, the healthcare sector is seeking innovative solutions. ServiceNow’s Digital Health Platform provides a vital response, enhancing patient care and operational efficiency through seamless data integration and streamlined workflows. It automates processes, consolidates patient information, and reduces costs, facilitating informed decision-making and better health outcomes.​

Designed with compliance and adaptability in mind, the platform allows healthcare organisations to rapidly adjust to new regulations. By centralising patient records and automating tasks, it significantly improves the experiences of both patients and providers. This adoption marks a crucial step toward value-based care, optimising healthcare delivery and laying the foundation for a more integrated and efficient healthcare system.

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Healthcare in the 21st century is complicated. Around the world, patients must navigate an often-bewildering system to get the care they need. Care teams, whose workload keeps growing, must balance the increasing demand for services with manual tasks that take time away from providing care. And it’s complicated for communities that juggle multiple health-related challenges such as aging populations, coverage gaps, higher costs of care, growing security threats, and finite budgets and capacity.​

In a complicated environment, it’s sometimes a challenge to stay focused on what matters most—and avoid getting distracted by minutiae, bureaucracy, and manual efforts. The healthcare industry’s Quadruple Aim framework helps many organisations clarify their priorities and zero in on the best practices that are essential for success. ​

To delve deeper into these practices and to understand how to effectively implement the Quadruple Aim framework in your healthcare organisation, download our eBook. This comprehensive guide is your key to navigating the complexities of modern healthcare and making a positive impact on patients, care teams, and communities. Discover transformative strategies and insights today.​

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Following the launch of our Megatrends eBook, featuring quotes from our customers such as Aviva, Mitie and the Royal College of Arts, this webinar delves in more detail into how you can tackle the issues that you’re facing in your business.

The current business landscape is tough. New challenges face us at every turn, and the big, overarching threats to business — think inflation and the climate change crisis — aren’t going anywhere any time soon.

In order to survive, organisations must have a clear technology strategy for the year ahead.

Topics include:

• The value of modernisation, and the standardisation of technology
• The need for increased efficiency to drive down day-to-day operational costs
• The need to manage the future and focus on the future operating model

Download Now

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