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Customer service employees are overworked. And consumer expectations are at an all-time high but 74% of agents say they have to use 3-8 apps to access customer information. Agents need help. Our whitepaper breaks down why Enlighten Copilot is the only AI for CX employee solution you will need.

Key Advantages of Enlighten Copilot

• Real-time summaries and expert answers for personalized customer interactions.
• AI-driven monitoring and coaching foster a responsive contact center environment.
• Improved employee experience, greater operational efficiency, and elevated customer satisfaction.
• Built on world-class AI models, ensuring robust performance and AI innovation.

Why settle for anything less than Enlighten Copilot?

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In today’s remote workplace, in which work from home (WFH) and work from anywhere (WFA) have become the new normal, this cloud-first strategy is a productivity booster for office employees, remote workers, IT staff, and others who need to stay connected with each other, as well as customers, business partners, and suppliers, regardless of their locations or devices.

Five years ago, we teamed up with research firm CITE to investigate the roadblocks to workplace productivity. At that time, many workers were overwhelmed by the volume of workplace communication and workplace tools they juggle every day.

Since then, we’ve been through a global remote work experiment, which gave us a wake-up call about the importance of mental health, balance, and cognitive capacity in the workplace.

Business transformation is a strategic imperative for organizations facing macroeconomic volatility and rapidly evolving business models, employee requirements, and customer preferences. To become more agile and promptly address market challenges, organizations are investing in digital technologies, including advanced communications and collaboration solutions, that power operational efficiencies and employee engagement.

Cultivate customer engagement, and you’ll drive sales. Even in a challenging economy, brands that invest in digital customer engagement can experience revenue growth.

For call centers, the path to better customer engagement starts with empowered agents.

Change fatigue is damaging the employee experience—and HR is struggling to keep up. In the last few years, businesses have scrambled to keep up with how fast the world is changing, and it’s taking a toll on employees. Download the report to learn how remote and hybrid collaboration, emerging technologies, and competitive pressures have changed the world of work, and how employees’ expectations have changed to reflect this.

Download How AI and ML Empower HR Whitepaper

In the past, IT services providers thought they needed pricey backup appliances or traditional image backup to offer the full spectrum of disaster recovery as a service (DRaaS) choices. Traditional products’ high costs and ineffectiveness were regarded as the cost of effective catastrophe recovery. With the launch of Standby Image, Cove adopts a novel strategy by fusing a full DRaaS with an affordable, cloud-first architecture. The current host and this version enhance the completely automated Recovery Testing feature.

Ransomware is one of the most popular methods used by hackers and malicious actors. According to The Verizon 2022 Data Breach Investigations Report, in 2021 ransomware increased by 13 per cent, representing a jump greater than the past five years combined. Its lucrative nature has incentivised bad actors to expand the scope of their attacks, including the introduction of new variants designed specifically to encrypt or delete backup data stored on the local network, destroying organisations’ last line of defence and further incentivising payment.

Get complete report here

We provide solutions for today’s pressing database challenges, including cloud migration and management, DevOps CI/CD, compliance for sensitive data, diversity of platform types and support for a remote workforce. Quest products such as Toad®, Foglight®, Spotlight® and SharePlex® are mainstays for database professionals charged with administration, development, performance monitoring and data replication.

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