Companies everywhere are counting on cloud native architectures to enable engineers to deliver exceptional customer service more efficiently to grow top-line revenue and protect the bottom line. Yet when incidents occur, those same technical teams are finding it not only increasingly challenging, but downright impossible, to remediate issues quickly. The recent 2023 Cloud Native Observability Report survey of 500 engineers and engineering leaders at U.S.- based companies1 revealed just how serious the mean time to repair (MTTR) problem has gotten.
