Nearly half of communication service providers highlight that their organisations are stuck in the initial stages of their digital transformation journey. The challenges that their organisations face include diminishing profits from traditional telecom services and competition from non-traditional market players.

To address these issues, CSPs are compelled to shift away from conventional telecom approaches, accelerate their digital transformation, and adopt a digital-native telco model. This involves reshaping their product and service offerings while revolutionizing their operational processes.

This IDC infobrief delves into these challenges and suggests leveraging advanced technologies like 5G, artificial intelligence and machine learning (AI/ML), as well as automation and orchestration for both business and operational transformations.

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