The Total Economic Impact of ServiceNow Field Service Management
ServiceNow Field Service Management (FSM) addresses the challenges companies face when managing field service processes manually or through disparate software solutions. These issues, such as siloed operations, unmet KPIs and rising costs, are resolved by ServiceNow FSM’s real-time visibility, streamlined routing and automation. This leads to significant time savings and improved case management with augmented […]
Driving success in field service with AI innovation
See how to build capabilities around AI in field service using SN platform and discover how to make field service more efficient with specific use cases that highlight Service Now and the customers as the Hero of AI. Download Now
Deliver Experiences Customers Crave
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. But those interactions won’t happen at all if your organisation fails to live up to customers’ expectations—and these expectations are constantly evolving and expanding. In today’s environment, you need a 360-degree view of customer interactions to enable your team to deliver […]
Customer Experience (CX) Trends: First edition – Customer service insights in the GenAI era
In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organisations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by […]
Complete and extend Salesforce
Unlock the full potential of your Salesforce investment through seamless integration with ServiceNow. Witness the synergy between the two companies as ServiceNow enhances and extends Salesforce’s capabilities, ultimately boosting customer engagement and maximising the value of your Salesforce investment. Download now
