Inside customer experience for manufacturing: Crafting seamless ecosystems and experiences

In ServiceNow’s global survey of 1,900 manufacturing leaders, more than 80% said they place a high focus or level of investment on improving both sales and after-sales service experiences. It’s a must for unlocking new revenue streams and delivering the type of frictionless customer experiences that drive profitability. Read this report to see how you […]

A guide to streamlining sales and service operations in manufacturing

How can manufacturers meet constantly evolving customer expectations for speed, convenience and innovative services? Read this ebook to learn how you can streamline and automate commercial operations across your entire sales and service cycle, with a single platform. And explore how to drive increased service revenue while digitising end-to-end order management, dealer support and customer […]

3 ways to optimize the lead-to-cash cycle and increase revenue

Managing lead-to-cash processes often requires multiple business applications or services—10 or more, according to Gartner. Trying to orchestrate these applications can be daunting and costly. The key to addressing challenges isn’t to replace legacy systems of record or best-of-breed solutions; it’s finding a solution that spans the full lead-to-cash cycle. In this guide, you’ll discover […]

3 ways to elevate the customer experience and still reduce costs

How can you meet your customers’ demands for speed and convenience while lowering cost to serve? Get this guide to learn how you can empower agents to proactively address customer issues, by optimising your customer service operations with a single system of action. You’ll see how ServiceNow can help you reduce case volume and costs […]

3 ways to automate and optimize field service management

How can you empower your field teams to give customers seamless experiences, while reducing costs? Get this guide to learn how you can help them address customer needs efficiently, transparently and proactively by optimising your field service delivery with the ServiceNow platform. You’ll see how you can drive productivity, increase first-time fix rates and minimise […]

Strategie per creare esperienze ottimali per clienti ed enti

Come può la pubblica amministrazione fornire esperienze del servizio rapide, trasparenti ed efficienti, in ogni momento? Consulta questo eBook per scoprire come generare fiducia con esperienze coerenti su tutti i canali, utilizzando l’automazione e l’intelligenza artificiale. Scopri come la tua organizzazione può digitalizzare la fornitura di servizi alle aziende e ai clienti, semplificando la collaborazione […]

Navigare tra le onde del cambiamento

La disconnessione tra il servizio clienti e le operazioni è fonte di frustrazione sia per i clienti che per i dipendenti. Com’è possibile quindi offrire un’esperienza di assistenza clienti eccellente, che aumenti la soddisfazione e riduca i costi? Leggi questo eBook e scopri come migliorare la produttività, aumentare l’efficienza e ridurre i costi ottimizzando le […]

Top 10 ways to anticipate, eliminate, and defeat cyberthreats like a boss

With 90% of organisations saying digital transformation introduces new risks, what if you could enable agility in technology innovation safely and confidently? Discover how easy it is to drastically improve your risk and security hygiene in this guide. You’ll get use cases for integrating teams and automating workflows across risk and security management, empowering you […]

Anticipate, prevent, and minimize the impact of business disruptions

Today’s business leaders are facing an uncertain landscape with increasing operational risk. Read this guide to discover how you can enable confident risk-based decisions across business and IT by building a proactive, comprehensive and competitive resilience strategy—especially in times of uncertainty and disruption. Start building a resilience programme that can give you a competitive edge, with […]

Advancing your risk management maturity

Maturing your risk management programmes is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make better decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform. Download Now